Incident Details
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c
Completedmedium12d8d7ad-4195-45ed-9c15-2cbe5e4372d2
Incident Metadata
Created
1/29/2026, 10:58:50 PM
Completed
—
Duration
—
Created by
orchestrator
Current agent
completed
Task summary
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%
ServiceNow Ticket
INC0010468
Open in ServiceNowWebex Notification
Sent successfully
msg-180118-0
Detected Products
Redis
Research Report