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CDW
Autonomous Incident Response

Incident Details

Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c

Completedmedium12d8d7ad-4195-45ed-9c15-2cbe5e4372d2
New Incident
Incident Metadata

Created

1/29/2026, 10:58:50 PM

Completed

Duration

Created by

orchestrator

Current agent

completed

Task summary

Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%

ServiceNow Ticket

Webex Notification

Sent successfully

msg-180118-0

Detected Products

Redis
Research Report