Incident Details
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c
In Progressmedium1e825f33-a992-4ed8-bf3f-732344f75b46
This incident is still running. View live workflow
Incident Metadata
Created
2/5/2026, 8:56:22 PM
Completed
—
Duration
—
Created by
orchestrator
Current agent
initial_search
Task summary
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%
ServiceNow Ticket
Not created
Webex Notification
Not sent