Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure"

Created

2/5/2026, 9:06:33 PM

Completed

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Duration

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Created by

orchestrator

Current agent

initial_search

Task summary

Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure" Impact: 15% request failure rate, customer-facing APIs affected

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