Incident Details
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c
Completedmedium463130bc-acc2-4ec1-8c30-874fe6b6bc66
Incident Metadata
Created
2/5/2026, 9:29:29 PM
Completed
—
Duration
—
Created by
orchestrator
Current agent
completed
Task summary
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%
ServiceNow Ticket
INC0010475
Open in ServiceNowWebex Notification
Sent successfully
msg-163703-0
Detected Products
RedisValkeyjemalloc
Research Report