Incident Details
Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possibl
Closedmedium4b04ced4-4c6c-413d-a53f-4672357d88e5
Incident Metadata
Created
1/27/2026, 2:07:21 AM
Completed
1/27/2026, 2:11:58 AM
Duration
304m 35s
Created by
orchestrator
Current agent
graph_start
Task summary
Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possible causes: 1. Connection leak in recent deployment 2. Sudden traffic spike 3. Long-running queries blocking connections Priority: P1 - Critical Action Required: Immediate investigation
ServiceNow Ticket
INC4B04CED4
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