Skip to main content
CDW
Autonomous Incident Response

Incident Details

Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possibl

Closedmedium4b04ced4-4c6c-413d-a53f-4672357d88e5
New Incident
Incident Metadata

Created

1/27/2026, 2:07:21 AM

Completed

1/27/2026, 2:11:58 AM

Duration

304m 35s

Created by

orchestrator

Current agent

graph_start

Task summary

Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possible causes: 1. Connection leak in recent deployment 2. Sudden traffic spike 3. Long-running queries blocking connections Priority: P1 - Critical Action Required: Immediate investigation

ServiceNow Ticket

Webex Notification

Sent successfully

MSG4B04CED4