Incident Details
Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure"
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Incident Metadata
Created
1/29/2026, 11:01:51 PM
Completed
—
Duration
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Created by
orchestrator
Current agent
completed
Task summary
Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure" Impact: 15% request failure rate, customer-facing APIs affected
ServiceNow Ticket
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