Incident Metadata
Created
3/16/2026, 2:15:03 PM
Completed
3/16/2026, 2:20:43 PM
Duration
5m 39s
Created by
system
Current agent
completed
Task summary
CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
ServiceNow Ticket
INC2603161420
Open in ServiceNowWebex Notification
Sent successfully
msg-142042-0
Detected Products
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)
Research Report