Incident Details

Cisco Unified Communications Manager

Completedcritical8c84cbb7-c3fd-4cdb-b495-653d8fa6f81a

New Incident

Incident Metadata

Created

3/16/2026, 1:34:22 PM

Completed

3/16/2026, 1:39:21 PM

Duration

4m 57s

Created by

system

Current agent

completed

Task summary

ailabcucm01.ccelabnet.local: Jul 19 2024 13:23:58.878 UTC : %UC_RTMT-2-RTMT_ALERT: %AlertName=CriticalServiceDownAlertDetail= Service operational status is DOWN.#012Cisco Certificate Enrollment Service.#012The alert is generated on Fri Jul 19 08:23:58 CDT 2024 on node 10.89.233.83.AppID=Cisco AMC ServiceClusterID=NodeID=ailabcucm01: RTMT Alert

ServiceNow Ticket

INC2603161339

Open in ServiceNow

Webex Notification

Sent successfully

msg-133920-0

Detected Products

Cisco Unified Communications Manager (CUCM)Cisco Real-Time Monitoring Tool (RTMT)

Research Report