Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure"

Created

1/30/2026, 2:03:45 AM

Completed

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orchestrator

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completed

Task summary

Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure" Impact: 15% request failure rate, customer-facing APIs affected

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