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CDW
Autonomous Incident Response

Incident Details

Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c

Completedmediumc5ec4a81-8871-4c77-903c-bf2497ae0133
New Incident
Incident Metadata

Created

2/5/2026, 9:20:25 PM

Completed

Duration

Created by

orchestrator

Current agent

completed

Task summary

Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%

ServiceNow Ticket

Webex Notification

Sent successfully

msg-162745-0

Detected Products

RedisAWS ElastiCache
Research Report