Incident Details
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, c
Completedmediumc5ec4a81-8871-4c77-903c-bf2497ae0133
Incident Metadata
Created
2/5/2026, 9:20:25 PM
Completed
—
Duration
—
Created by
orchestrator
Current agent
completed
Task summary
Service: Redis Cache (prod-redis-01) Issue: Cache evictions causing database overload and slow queries Environment: Production (us-west-2) Error: "used_memory exceeds maxmemory, eviction policy: allkeys-lru" Impact: Database query latency increased 10x, cache hit rate dropped to 40%
ServiceNow Ticket
INC0010474
Open in ServiceNowWebex Notification
Sent successfully
msg-162745-0
Detected Products
RedisAWS ElastiCache
Research Report