Operations

Incident History

New Incident

Production API gateway experiencing high latency and intermittent timeouts. Multiple customer reports of failed requests.
7b1c7b1a
mediumClosed
Created1/26/2026, 8:10:12 PM
Duration7m 48.047124999999994s
ServiceNowINC7B1C7B1A
WebexSent
Kubernetes pods in production namespace experiencing CrashLoopBackOff. Multiple restarts detected with OOMKilled status.
f324a55c
mediumClosed
Created1/26/2026, 7:55:50 PM
Duration9m 39.15207099999998s
ServiceNowINCF324A55C
WebexSent
Products
Kubernetes
Production API gateway returning 502 errors. Multiple microservices timing out.
fed30ba8
mediumClosed
Created1/26/2026, 7:34:10 PM
Duration12m 53.17206199999998s
ServiceNowINCFED30BA8
WebexSent
Critical database performance degradation. Query timeouts affecting production users.
463e272f
mediumClosed
Created1/26/2026, 7:29:24 PM
Duration11m 40.28428199999996s
ServiceNowINC463E272F
WebexSent
Unusual login attempts detected from multiple IP addresses. Possible brute force attack on admin portal.
9314a69c
mediumClosed
Created1/26/2026, 7:21:29 PM
Duration20m 58.62412799999993s
ServiceNowINC9314A69C
WebexSent
Web application returning 500 errors. Database connection pool exhausted on prod-db-01.
4d6c0f80
mediumClosed
Created1/26/2026, 7:21:25 PM
Duration15m 6.878003000000035s
ServiceNowINC4D6C0F80
WebexSent
Multiple users reporting network connectivity issues. Packet loss observed on switch SW-CORE-01.
f5d79942
mediumClosed
Created1/26/2026, 7:21:21 PM
Duration14m 39.58943999999997s
ServiceNowINCF5D79942
WebexSent
Products
Network Switch
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
2ab5b0c7
mediumClosed
Created1/25/2026, 8:09:22 PM
Duration5m 26.251836000000026s
ServiceNowINC2AB5B0C7
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
df69b712
mediumClosed
Created1/24/2026, 11:10:42 PM
Duration4m 36.72470700000002s
ServiceNowINCDF69B712
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
c379e6a6
mediumClosed
Created1/24/2026, 10:54:48 PM
Duration2m 23.53539599999999s
ServiceNowINCC379E6A6
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
0bd6618c
mediumClosed
Created1/24/2026, 9:55:37 PM
Duration1m 39.359847s
ServiceNowINC0BD6618C
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
527879c2
mediumClosed
Created1/24/2026, 9:39:36 PM
Duration1m 35.298567000000006s
ServiceNowINC527879C2
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
0bfc7e04
mediumClosed
Created1/24/2026, 9:22:32 PM
Duration2m 42.728937s
ServiceNowINC0BFC7E04
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days
7f303b49
mediumIn Progress
Created1/24/2026, 9:21:05 PM
Duration—
ServiceNow—
WebexNot sent
Cisco CUCM certificate expiring in 3 days
72426de4
mediumClosed
Created1/24/2026, 9:20:44 PM
Duration3m 40.143888000000004s
ServiceNowINC72426DE4
WebexSent
Products
Cisco CUCM
Cisco CUCM certificate expiring in 3 days
3c4880a5
mediumIn Progress
Created1/24/2026, 9:14:40 PM
Duration—
ServiceNow—
WebexNot sent
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
4e4f5e57
mediumIn Progress
Created1/24/2026, 9:14:14 PM
Duration—
ServiceNow—
WebexNot sent
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
50d91172
mediumIn Progress
Created1/24/2026, 9:13:45 PM
Duration—
ServiceNow—
WebexNot sent
Cisco CUCM certificate expiring in 3 days on prod-cucm-01, SIP trunks may fail
82b81109
mediumIn Progress
Created1/24/2026, 9:12:13 PM
Duration—
ServiceNow—
WebexNot sent
Cisco CUCM certificate expiring in 3 days
674a79e0
mediumIn Progress
Created1/24/2026, 9:00:58 PM
Duration—
ServiceNow—
WebexNot sent