Incident History

Cisco CUCM certificate expiring in 3 days

0db5ab92

Cisco CUCM certificate expiring in 3 days

56d823a8

Cisco CUCM certificate expiring in 3 days

efe33f4a

Cisco CUCM certificate expiring in 3 days

137a008f

CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.

fbf02287

Redis cluster node failure causing cache misses in production

06b3dd5c

Redis cluster node failure causing cache misses in production

48b6f6bf

Redis cluster node failure causing cache misses in production

eebd6a30

Redis cluster node failure causing cache misses in production

3dbd3273

Redis cluster node failure causing cache misses in production

e3d3071a

Redis cluster node failure causing cache misses in production

3c2bb359

ailabcucm01.ccelabnet.local: Jul 19 2024 13:23:58.878 UTC : %UC_RTMT-2-RTMT_ALERT: %AlertName=CriticalServiceDownAlertDetail= Service operational status is DOWN.#012Cisco Certificate Enrollment Service.#012The alert is generated on Fri Jul 19 08:23:58 CDT

cb334885

ailabcucm01.ccelabnet.local: Jul 19 2024 13:23:58.878 UTC : %UC_RTMT-2-RTMT_ALERT: %AlertName=CriticalServiceDownAlertDetail= Service operational status is DOWN.#012Cisco Certificate Enrollment Service.#012The alert is generated on Fri Jul 19 08:23:58 CDT

1b2be382

Critical database outage - prod-db-01 not responding. Multiple services affected.

3e6da5d9

Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possibl

4b04ced4

Critical production database issue detected. Symptoms: - Database connection pool exhausted on prod-db-01 - Customer Portal returning 500 errors - 1,247 failed requests in last 5 minutes - Database CPU: 87%, Response time: 15.3s (normal: 0.2s) Possibl

536cfd94

Database connection pool exhausted - investigating root cause

34672321

MongoDB replica set primary election failing. Database writes blocked. All nodes reporting connectivity issues.

3cf2df4f

Elasticsearch cluster nodes dropping out. Search queries failing with 503 errors. JVM heap memory at 95%.

01c352af

Redis cluster experiencing high memory usage and connection timeouts. Multiple application servers unable to connect.

a7016891