Incident History
Service: Kong API Gateway (prod-apigw-01) Issue: API Gateway returning 503 Service Unavailable for 15% of requests Environment: Production (multi-region) Error: "upstream connect error or disconnect/reset before headers. reset reason: connection failure"
21441f34
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentService: PostgreSQL Primary (prod-db-01) Issue: Connection pool saturated causing 503 errors on API Environment: Production (us-west-2) Error: "FATAL: remaining connection slots are reserved for non-replication superuser connections" Impact: All API reque
91190859
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentService: PostgreSQL Primary (prod-db-01) Issue: Connection pool saturated causing 503 errors on API Environment: Production (us-west-2) Error: "FATAL: remaining connection slots are reserved for non-replication superuser connections" Impact: All API reque
790bad67
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentCUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
096b58ee
mediumCompletedCreatedDuration—ServiceNowINC0010467WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
21d0029f
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentCUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
bee7a1e7
mediumCompletedCreatedDuration—ServiceNowINC0010466WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
438b57af
mediumCompletedCreatedDuration—ServiceNowINC0010465WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
c5522e3b
mediumCompletedCreatedDuration—ServiceNowINC0010464WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
5c3e3035
mediumCompletedCreatedDuration—ServiceNowINC0010463WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECisco Unified Communications Manager (CUCM)CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
f599c195
mediumCompletedCreatedDuration—ServiceNowINC0010462WebexSentProducts
Cisco Unified Border Element (CUBE)Cisco IOS-XECUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
d6391c12
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentCisco CUCM certificate expiring in 3 days affecting IP phones
6b219b32
mediumCompletedCreatedDuration—ServiceNowINC0010461WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco CUCM certificate expiring in 3 days affecting IP phones
a030fe3e
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sentCisco CUCM certificate expiring in 3 days affecting IP phones
9e3dd386
mediumCompletedCreatedDuration—ServiceNowINC0010460WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco CUCM certificate expiring in 3 days affecting IP phones
3e2fe575
mediumCompletedCreatedDuration—ServiceNowINC0010459WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco CUCM certificate expiring in 3 days affecting IP phones
580dcadf
mediumCompletedCreatedDuration—ServiceNowINC0010458WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco CUCM certificate expiring in 3 days affecting IP phones
b1b53ed4
mediumCompletedCreatedDuration—ServiceNowINC0010457WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco Trust Verification Service (TVS)Cisco CUCM certificate expiring in 3 days affecting IP phones
f26e89d8
mediumCompletedCreatedDuration—ServiceNowINC0010456WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco Trust Verification Service (TVS)Cisco CUCM certificate expiring in 3 days affecting IP phones
aedab145
mediumCompletedCreatedDuration—ServiceNowINC0010455WebexSentProducts
Cisco Unified Communications Manager (CUCM)Cisco IP PhonesCisco CUCM certificate expiring in 3 days affecting IP phones
e5466c84
mediumIn ProgressCreatedDuration—ServiceNow—WebexNot sent